ONF - Legal Terms

Legal Terms

Welcome to the National Film Board of Canada Web site (the "NFB" and the "Site").

Please carefully read the following text explaining the rules governing your visit. If you are under 18, please show it to your parents or legal guardians as well.

By accessing this Site, whether you are a home user/customer or an institutional user/customer, you agree, without limitation, to our general conditions of use and sale.

Conditions of use of the NFB Site

Intellectual property rights
The NFB Web Site, and the content of the Site, are protected by intellectual property laws and other legislation applicable in Canada and around the world. It contains exclusive materials, which are protected by property rights, copyrights, patents, trade secrets, trade-marks, personality rights, etc.

We grant you the non-exclusive right to access this site for personal use by means of your personal computer, without any further right of reproduction. You may browse the Site, download and store certain materials in your personal computer and copy excerpts solely for your own personal use.

When downloading, storing or reproducing materials from this Site, you must always include all copyright and ownership notices and trade-marks appearing on the materials.

In deciding to use this Site, you agree to the following conditions:

  1. You may not broadcast, rent, sell, alter or redistribute the content of this Site, in whole or in part, or use it in any other way for financial or commercial gain without the prior written consent of the NFB.
  2. You must at all times respect the copyright and moral rights of the authors of works appearing on this Site.


If you decide to contribute to this Site by sending us a text, photograph, recording or other material, you guarantee that such material is not libellous, obscene, hate propaganda or otherwise illegal. We shall treat your contribution as content in which you hold all rights and which you agree to allow to be reproduced, published, broadcast, transmitted to others, modified or used in any other way for the purposes of this Site. The NFB shall not, however, be held liable for how this material is used by visitors to this Site.

Links to this Site
You may create links to our Site for non-commercial purposes only. These links should not be interpreted as a validation or endorsement or promotion of third-party content. If you wish to solicit a business relationship with the National Film Board of Canada, you need an explicit written agreement.

Subscribing to the NFB Web site, registering and opening an  account
By completing your registration application, you declare that you are authorized to open an account, that you understand these terms and conditions and that you agree to be bound by them.

To open an account or to subscribe to the NFB Web site, you must provide complete and accurate information. You must then choose a password. You assume full responsibility for protecting the confidentiality of your customer account and your password. You also assume full responsibility for all transactions carried out using your account.

You agree to notify the NFB immediately of any unauthorized use of your account or password.

If you are an institutional customer, you declare that any person who uses your account and your password is a person authorized to place orders for our products.

Security and privacy policy
The NFB makes every reasonable effort to guarantee the security of your credit card payments by our use of data encryption and the industry-standard SSL (Secure Socket Layer) secure payment method.

The NFB has further adopted a Privacy Policy to protect your personal information (name, address, e-mail address and any other identifying information).

Read the Privacy & Security policy.

Limitation of liability
Although we make every reasonable effort to ensure that the information presented on this Site is accurate and up to date, the Site could still contain possible errors or inaccuracies. We make no express warranty in this regard and urge you to double-check all information before using it.

In no event shall the NFB be liable for direct or indirect damages arising from the content or use of any site other than its own, regardless or whether such site is linked to this site.

Nor shall the NFB be liable for the content or use of materials from third parties which are contributed to this Site by those third parties, (e.g. in discussion forums) or otherwise mentioned on this Site.

Governing legislation
The NFB is an agent of the federal Crown, which operates this Site from servers located within Canada. The Site is designed to comply with the laws that apply in Canada.

Conditions of sale of NFB products

Online Stores
Home Store: these products are offered only to the general public domiciled in Canada and/or the United States, and are available solely for private home viewing.

NFB Professionals Store : these products are offered only to educational institutions, government agencies, businesses, band councils, social service agencies, and professional, religious or cultural organizations or libraries for  performance to the public free of charge.


Intellectual property rights
Whether you are a Home Store or NFB Professionals Store customer, you agree to comply with all copyright, trade-mark or intellectual property notices appearing on our products. In particular:

  1. Any form of reproduction, in whole or in part, by any method now known or not yet known, is strictly prohibited without prior written authorization from the NFB;
  2. You may not rent, sell, alter or redistribute our products, in whole or in part, or use them in any other way for financial or commercial gain.


If you are a a Home Store customer, you may not use our products for public performance purposes.

If you are a  professional purchaser and you wish to use any of our products on a network, you must contact our Sales and Customer Service to obtain prior written authorization from the NFB.


See our Contact Us section for detailed contact information.

Availability of products
The NFB does not guarantee that all films offered for sale are available in both English and French versions. The NFB offers its products only in the versions that are available and that already exist.

Due to certain restrictions, the NFB does not guarantee that the catalogues of products offered in all stores are identical.

Films are available in NTSC VHS videocassette format (for North America) and NTSC DVD. Other formats are available on demand. 

Territory of sale
The NFB offers its products for direct on-line sale only within Canada and the United States.

The prices to be paid are the prices shown for the products and vary by category of customer (Home Store or NFB Professionals Store).

The applicable sales taxes are not included in the prices shown. Shipping and delivery charges and the sales taxes are additional.


Delivery MethodShip TimeTotal Shipping Price
Regular parcel
(Canada Post)
3-6 business days after order is shipped
(urban centres)
First item: $3.50
Each additional item: $0.50,
up to a maximum: $50.00
XpressPost2-3 business days after order is shipped
(urban centres)
First item: $12.50
Each additional item: $1.00,
up to a maximum: $100.00

All prices shown are in Canadian dollars in the Canadian stores and in U.S. dollars in the United States stores.

The prices for products offered on this Site may be different from prices offered at other authorized points of sale.

The NFB reserves the right to change the prices of the products offered on this Site at any time and without notice.

Paying for your orders
Home Store orders: We accept VISA, MasterCard and American Express. If you wish to place your order by telephone, or to send us your personal credit card information by fax and then complete the order by telephone, you may do so by contacting Sales and Customer Service.

NFB Professionals Store orders: These orders must be paid for by VISA, MasterCard or American Express. Customers who already have a pre-approved account may pay their accounts by purchase order. For more information regarding this option, please contact Sales and Customer Service.

Product deliveries
The NFB will deliver products that are ordered to the address in Canada or the United States that you indicate when you place the order. Delivery time for items in inventory is about one week, or two to three weeks for articles that are not available in inventory. The Canada Post delivery times mentioned above are in addition to these estimates. If you need more information about the delivery of your order, please contact Sales and Customer Service.

Product returns
Our guarantee is simple. If you are not completely satisfied with the quality of the product you have purchased, you may return it to us within 30 days of the date of delivery. Before returning a product, however, please contact Sales and Customer Service to obtain a Return Materials Authorization (RMA), which must appear on your return. Some restrictions may apply. Please include a copy of the packing slip with your return. Products should be returned to this address:

National Film Board of Canada
H4N 2N4


Force majeure
In the event of circumstances beyond our control or force majeure, the NFB will not be liable for failure to perform any of its obligations to you, in whole or in part, or for any damage or loss you may suffer.

Modifications to legal conditions
The NFB reserves the right to modify the content of these legal conditions at any time and it is your responsibility to consult the legal conditions on a regular basis to determine whether any modifications have been made. By using this Site, you agree to the rules and conditions.

If you have not reached the age of majority in the province or state of your domicile, your parents or legal guardians must also agree to these rules.

If you have questions or comments, please contact us.

Date Modified: 2007-06-12

National Film Board of Canada Production
© All Rights Reserved, 2008